Frequently Asked Questions
Everything you need to know about our hand-woven collections.
What materials are used in NAGHEDI bags?
Our signature bags are meticulously hand-woven from high-quality, durable neoprene. This choice of material ensures that our pieces are lightweight, water-resistant, and easy to maintain while maintaining a sophisticated aesthetic.
How do I care for my neoprene woven bag?
To clean your bag, we recommend spot cleaning with a mild soap and warm water. For deeper cleans, most of our solid-colored neoprene styles are machine washable on a cold, gentle cycle, but should always be laid flat to air dry.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return and exchange policy?
We accept returns of unused, unwashed items in their original packaging within 30 days of purchase. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Are the bags handmade?
Yes, each NAGHEDI bag is individually hand-woven by skilled artisans. Because of the artisanal nature of the production process, no two bags are exactly alike, making your piece truly unique.